August 6, 2008 by Tech Support.

Our vendor will be performing necessary server maintenance Thursday, August 7th. The downtime should begin approximately 4 am and will continue to approximately 7am.

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July 30, 2008 by Tech Support.

The Tempo system is currently experiencing problems. MarketLinx is aware of the problem and working to resolve the issues.

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June 27, 2008 by Tech Support.

Realtor.com Listing Not Displayed

There is currently a problem with the data feed from Tempo to Realtor.com.  This problem is preventing some listings from displaying on the site.  Tempo and Realtor.com are both aware of the problem and currently working to resolve it.  We do not have an estimate time for repair.  When the problem is resolved, all listings affected by this disruption will be updated and corrected.

6/27/08

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June 20, 2008 by Tech Support.

If you are currently experiencing issues accessing Tempo, we have received information that one of the major Internet upstream providers is currently having network issues. This upstream provider is one of many that make up the backbone of the Internet.

 Please note that the Tempo server is up and accessible, but for reasons due to Internet backbone issues, you may be affected where the connection is not possible.

If you are in this situation where you are receiving a “Page cannot be displayed” or otherwise receiving search results instead of the Tempo login page, please contact your Internet provider to make them aware of the situation.

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May 14, 2008 by Tech Support.

Tempo Mapping - Check Your listing for Mapping Accuracy

When adding new listings or making changes to existing listings, Tempo will prompt to verify the map location for your listing. When this screen appears, please take the opportunity to verify that the map location is correct for your listing. If it is not, this window is meant to give you the opportunity to correct the map location of the property.

To correct or double check the map location of your property: first open up your listing in Listing Maintenance. Then click the “Map” button at the bottom. The red dot indicates the current map location. Left click on the correct map location, and click Ok in the upper left corner of the screen.

Additionally, when entering a listing to ensure best automatic mapping accuracy, make sure you have correctly filled out Street Number, Street Name, Street Direction, City, and Zip Code. Of these, ensure Street Direction is set (especially if the road has 2 direction designations). Also ensure the city you are entering is the mailing address city.
 
 
Property Types in the MLS
When you are searching for residential properties or listing a residential property, ensure you are selecting the correct property type(s). Brief explanations of the new property types are listed below:

NOTE: The Attached and Detached options are NOT in reference to the garage.

COA - CONDO ATTACHED
- Condo properties do not own the ground they sit on, ATTACHED shares a wall with another condo.

COD - CONDO DETACHED
- Condo properties do not own the ground they sit on, DETACHED means it DOES NOT share a wall with another condo.

SFA - SINGLE FAMILY ATTACHED
- Single family properties own the ground they sit on, ATTACHED means it shares a wall with another single family home, such as a Fee Simple property.

SFD - SINGLE FAMILY DETACHED
- Single family properties own the ground they sit on, DETACHED means it DOES NOT share a wall with another single family home, it is a stand alone property.

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May 9, 2008 by Tech Support.

MLS Downtime - Friday, May 9, 2008 11pm - Midnight

Tempo will be down Friday evening for scheduled maintenance.  This downtime is necessary to correct some errors on Tempo.  The CBRMLS Tempo system will be completely offline and unreachable between the hours of 11pm and Midnight.

Timeline for Friday, May 9, 2008:
Tempo unreachable - 11pm
Full MLS functionality restored - 12am (midnight)

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April 30, 2008 by Tech Support.

The issue that was preventing the CBR listing and photo data from being sent to Realtor.com has been corrected. The data is now being sent successfully. At this time all of the missing data should be caught up. If you find any instances where this is not the case please contact CBR Technical Support.

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April 29, 2008 by Tech Support.

REALTOR.COM Update Problems

We have been informed Realtor.com is currently having an issue receiving updates. This includes price changes, new listings, photos, etc. They are currently working on the issue and we will post information once we have received information that this issue has been resolved.

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April 4, 2008 by Tech Support.

Tempo 5 Status Update
Outstanding Tempo Issues and Recently Resolved Issues since Conversion

Please note some  issues have been previously discovered and resolved. This list only reflects recent items.

Resolved/Added Items:

• Added SqFt Tax Record to CMA report, CMA buyer report, and CMA Wizard field list.
  (This is done for Residential listings, all other categories should be completed next week)

• Sold Non MLS listings can now be entered as normal (Broker/Office level access only)

• Realtor.com should be getting all updating listings at this time.

• Image count number should now match number of photos of listing.

• Isolated History transactions that were not appearing should be appearing now

• Photo comments that were out of sync with their according photos should be syncing correctly now

If you discover a particular listing experiencing any of the above issues, please email tech support at techsupport@columbusrealtors.com

Working to Resolve:

• Days on Market field irregularities due to Archive data problems

• Archive data incomplete or incorrect for some listings

• Prospects set to auto-notify but email not sent from Tempo

• Buyer Full Report will be set as default report on Client Gateway

• Head broker offices cannot modify listings for all associated offices

• SqFt Tax Source field not autopopulated with “Realist” on new listing

• Attachments cannot be viewed on many listings

• Expired date search will not return listings if other statuses are entered. 
  (Expired listings must be searched separate from Active, Sold, etc.)

• Erroneous punctuation after last email address when sending an email causes error (e.g. some@one.com;some@two.com; will not work because of the last semicolon)

• CMA report statistics box shows at the bottom of each page. Will suppress to only show at the end and display totals for ALL properties.

• Photo instructions field (print shop requests) does not show all available options.

• Isolated incidents of errors when attempting to open listing attachments

• Searching expired listings will return no or limited results in certain cases

• Auto-population by Tax ID has limited working capability. Please use auto-population by address for the time being.

Additions To Be Added

• Add Invisible Fence as selectable criteria on the Residential Amenity field.

• Client Gateway will default to Buyer Full Report rather than Buyer Short Report

• Raise contact limit for farming searches to 100

• Add Sq Ft Tax Record to all Quick CMA reports

• Area Association link to be added to My Sidebar
   

Noteworthy Items

• History currently shows “History Report” as the default report. For a more detailed history report, select “New History Report” from the upper left corner select box when in a particular listing history.

• Automatic searches switched to auto-notification on are turned to off overnight. This is caused when your search returns more than 500 results. If your search returns less than 500 results, simply resaving the search as-is may resolve the issue.
  

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April 1, 2008 by Tech Support.

REALTOR.COM Update Problems

Please be aware that there are currently problems with the REALTOR.COM update process to the CBR portion of their site.  They are aware of this problem and are working to resolve it.  We will update this page with information about the resolution as soon as possible.

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March 29, 2008 by Tech Support.

1) Client Listing Sites, Prospects, and Auto-Notification Status Update
At this time the issues with the Client Listing Site and Prospect auto-notification are corrected. If you encounter a situation where this does not seem to be the case please let the MLS staff know as soon as possible so we can try and identify the cause of the isolated problem and get it corrected.

2) Listing Photos Status Update
Photos have been uploaded to the new system. If your listing still has no photos and did on the old Tempo version, please email us the MLS number of the listing to our technical support email address of techsupport@columbusrealtors.com

3) Searches Returning No Results
Under the new Tempo 5 system searches that were migrated from the Tempo 3 system may not return results. This is most often caused by one of the search criteria being one where the field is searching with a partial word. The new system defaults to equals on all fields. If you have search that is failing please make sure these fields are set to “Contains”. If you find search problems that you can not find a cause for please let the MLS staff know. Please be sure to include the name of the search that is failing.

4) Tempo Wireless Problems
There is a problem with the way that Tempo Wireless performs searches against the new Tempo servers. If you have a search checking against a field please make sure it is using the full name or word you are searching for as opposed to partial word searches. We hope that this problem is corrected in the next few days.

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March 27, 2008 by Tech Support.

Client Listing Sites, Prospects, and Auto-Notification Status Update

 The process that was intended to address the problems with the Client Listing Site not being fully populated with the previously existing data and with some  searches being broken because of missing data is taking longer than previously expected. Earlier estimates had put this at first noon and then 5 pm. The current estimated completion time now looks to be closer to 9 pm. At this time the MLS staff, based on the information provided by MarketLinx, expects the process to complete this evening and for auto-notification to occur in the early part of the morning on Friday. As information on this becomes available we will update this screen.

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July 5, 2007 by Tech Support.

Emergency Downtime Friday, July 6th at 6am

The Tempo MLS online database will be offline and completely unavailable Friday morning from 6am to 7:30am for emergency database repair.  This is absolutely necessary repair to prevent data corruption. 

6:00am - MLS offline/unreachable
7:30am - full MLS functionality restored.

This repair is immediately necessary.  Normal repair and maintenance is performed after hours.  Due to the immediate importance of this repair, we must take the system offline so close to normal business hours.  We will bring all systems back online as quickly as possible.  We apologize for this inconvenience. 

7/05/07

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July 5, 2007 by Tech Support.

Emergency Downtime July 5 at 1pm

The Tempo MLS online database will be offline and completely unavailable today from 1pm to 1:30pm for emergency database repair.  This is absolutely necessary repair to prevent data corruption. 

1:00pm - MLS offline/unreachable
1:30pm - full MLS functionality restored.

This repair is immediately necessary.  Normal repair and maintenance is performed after hours.  Due to the immediate importance of this repair, we must take the system offline during normal business hours.  We will bring all systems back online as quickly as possible.  We apologize for this inconvenience. 

7/05/07

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January 31, 2007 by Tech Support.

There will be system downtime this evening starting at 11:45 pm and running until 6:00 am. This will be for hardware maintenance and replacement. This is being done overnight to limit any inconvenience this may cause and we fully expect the system to be restored no later than 6 am. This may cause a delay the Prospect functions that run each morning but these functions will be run once the system is restored.

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January 14, 2007 by Tech Support.

The CBR MLS Tempo system was unreachable for approximately 2 hours Friday night.  One of the web servers was having problems.  The server was brought back online at approximately 8:30pm Friday night.

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January 10, 2007 by Tech Support.

The problems with the CBR Tempo system have been corrected. You should be able to access the system at this time. If you have any continued problems please let Technical Support know.

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January 10, 2007 by Tech Support.

The MLS serve is unreachable. You will receive a “Server Error” message when attempting to reach the MLS system. We are currently working to restore full Tempo functionality. We will post a message here when full functionality is restored.

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December 8, 2006 by Tech Support.

All servers are now responding. 

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December 7, 2006 by Tech Support.

One of the Tempo servers is not responding.  Steps have been taken to restore this server.  The other 2 servers are functional, so please try to login again, after closing your browser windows in hopes to be routed to a functional server.  full functionality should be restore to all servers imminently.

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