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Holiday: Closed Monday for Martin Luther King Jr. Day The association headquarters will be closed Monday in observance of Martin Luther King Jr. Day. The association will open for normal business hours on Tuesday. Schedule:
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Internet Explorer 10 – Microsoft Support Officially Cut Today, Microsoft has officially cut the support for their Internet Explorer 10 software. This follows the existing end of support in previous years for Internet Explorer versions 8 and 9. Please be aware that if you are using Windows 7, you must upgrade to Internet Explorer 11 if you wish to continue to use the Internet Explorer as your browser of choice for the MLS system. Users of Google Chrome or Firefox are not affected directly by this change, but, please be aware that unpatched versions of Windows 8 are also no longer supported. To continue to use the Windows 8 series of the OS, you must upgrade to their Windows 8.1 release. This is a free, easy upgrade that will also upgrade your version of Internet Explorer to 11. Information on upgrading to Windows 8.1 can be found here Users of Windows 7 and the 8 series can also consider upgrading to Windows 10. Information of upgrading to Windows 10 can be found here
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Automatic Emails/Subscriptions Issue RESOLVED 1/9/16 8:23PM EST: We just received word from the software vendor (FBS) that the issues with automatic email/subscriptions should now be resolved. All prior emails were caught up as of 4:30pm EST and FBS monitored for a few hours afterwards, and then announced the issues to be resolved. We apologize for any inconvenience due to the automatic email delays.
1/9/16 9:12AM EST: We have just received word from the software vendor (FBS) that ASAP emails are sending since 6am this morning. Daily emails will begin sending after that. Links within emails may begin functioning throughout the day. If your client is having trouble clicking on a link in an email, please let them know to check the email periodically today. Email link functioning and prior email notices that are in queue to send since yesterday may take up to 6-10 hours to fully catch up. For some clients this problem is now resolved, for others they are partially resolved. The ETA for full resolution is 6-10 hours reports our software vendor. Our software vendor FBS apologizes for the inconvenience. If there are any new information, we will update this news post.
1/8/16 9:19PM EST: We have just received word from the software vendor (FBS) that there have been some unexpected issues encountered with the fixing processes. This outage is system-wide and affects other MLS’s across the country. The current ETA is Saturday afternoon (1/9/16) for restoration of automatic emails. There is no action required by you, the agent. The system will “catch up” and send the automatic emails that the client missed once the emails start going again. If you need to update a client quickly on any new, back on market, or price changed listings since Friday morning at 10am, you may send a manual email as this is fully functional (instructions below). We apologize for the inconvenience. We will post another update to this news item once more information is known or else the issue has been resolved.
————————————————————————— 1) Hover over the “Contacts” tab and click “Contact Management” (if your menu is on the left, you may see Contact Management and can click right on it) 2) Click the client you’d like to run a recent listing search for 3) Click the “Searches/Subscriptions” tab appx. in the middle of the page 4) Click the search you’d like 5) Click the “View New in the Last 24 Hours” option 6) Check mark the listings you’d like to send to update your client. If you’d like to email all of them, you don’t need to checkmark anything, just go to the next step. 7) From here use the email button in the general upper right corner of the screen, and follow the prompts as you normally would to send a manual email. We would recommend the “interactive” option if the system asks, and make sure to select/highlight your client’s email address(es) and give it a subject and message before hitting the “Email” button. 8) Click “Return to Contact Management” in the upper left corner to go back to your contact. From here you can do this for another search for your same contact (repeat steps 4-7), or else go to a different contact and run through steps 2-7 for another contact’s search(es).
1/8/16 4:35pm EST: The software vendor (FBS) has just notified us that the fix processes are about half way done processing, and their current ETA for emails to begin sending again is this evening in the next hours. This may get pushed into later this evening barring any unforeseen issues with the fix processes. There is no action required by you, the agent. The system will “catch up” and send the automatic emails that the client missed once the emails start going again. Until the issue is fixed, if you need to update a client on anything since this morning and cannot wait, you may send a manual email. We apologize for the inconvenience. We will post another update to this news item once more information is known or else the issue has been resolved.
1/8/16 12:46pm EST: Our software vendor (FBS) has just informed us that they have found a problem with the prospecting/automatic emails/subscriptions and has temporarily stopped emails to fix this issue. We will update this news posting with further details, including once FBS has brought the subscription emails and newsfeeds back online. Below are further details:
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Update: Realist Service Restored – 1:45 PM Realist has reported they have resolved their issue and their site is back up. We are seeing service appears normal.
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