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Update : Supra Lockbox Service Interruption Update: 4pm: Supra appears to be functioning. There may be ongoing, intermittent slowness as the backlog is being updated. Update: 1:45pm: Supra has reported additional issues. Update: 1:00pm Supra believes the issue is resolved. As of April 23, 2024 – 10am: Supra is currently experiencing an interruption in service to lockboxes. Columbus REALTORS has informed Supra of the service interruption, and their team is working to remedy the issue. Please contact Supra Support at 1-877-699-6787 or check your Columbus REALTORS member portal or MLS Message Board for updates.
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New Keybox Rules New Keybox rules went into effect in May, 2023. Review the Lockbox, eKey, and Electronic Key Box Rules here.
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RESOLVED: Supra/Keybox experiencing intermittent issues Supra notified Columbus REALTORS that this issue had been resolved. Original issue reported: At this time Supra is experiencing intermittent issues with SupraNET, SupraWEB, and key updates. (as of 5pm Monday, February 13) How are Updates Available?
What is NOT Working?
What IS Working?
Supra is working as quickly as possible to resolve the issue and will send out an update as soon as it is fixed. If you have any questions please contact support at 877-699-6787.
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RESOLVED: Supra/Keybox experiencing intermittent issues Supra notified Columbus REALTORS that this issue had been resolved around 1pm this afternoon. Original Issue reported: At this time Supra is experiencing intermittent issues with SupraNET, SupraWEB, and key updates. How are Updates Available?
What is NOT Working?
What IS Working?
Supra is working as quickly as possible to resolve the issue and will send out an update as soon as it is fixed. If you have any questions please contact support at 800-545-9601.
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New Lockbox and Key Box Rules New Lockbox and Key Box Rules Key Box Violations are UP, and the Board of Directors has increased fines to meet NAR recommendations. VERY IMPORTANT: AGENT/SELLER-OWNED COMBINATION LOCKBOXES and ELECTRONIC LOCKS are now also governed by these rules! And Brokers/Designated REALTORS® are responsible to educate agents and employees under their supervision. Remember: never leave customers unattended in a listing, and replace keys in their boxes before you leave – never hand keys off to another agent! Take care to show only with authorization and only at the agreed upon showing time! Sellers are our number 1 priority – without them, there is no business of real estate! Let’s keep them safe and secure, follow their showing requirements, and earn their trust every day!
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Online Dues Payment unavailable starting 12pm Friday, June 11, 2021 Due to a conversion to a new membership system, the online dues payment system will be offline until Tuesday, June 15th. Dues can still be paid by telephone. To pay dues during the conversion: (614) 475-4000 For Keybox questions: (614) 475-4000
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You can sell your lockbox You can sell your lockbox With the temporary closure of Columbus REALTORS® offices, we are aware that many members are struggling to acquire Supra lockboxes for their listings. While the association will not be facilitating the sale or purchase of used lockboxes, we wanted to remind you that you can always sell lockboxes you are not using to other members of Columbus REALTORS®. Here is the list of those who have interest in purchasing or selling lockboxes: https://docs.google.com/spreadsheets/d/1ON8O_7xQ8pqN1M9hgwg0lXXd2tFK_YjYW8mabEtJDmY/edit?usp=sharing To make such an exchange official, simply fill out the form with the seller’s signature at the bottom. FYI – The price of a brand-new lockbox is typically $118.25. We ask that you be cautious, follow the guidelines that the Dept. of Health has posted, and meet in a safe place for any exchange. If you have questions about the eKey system in general, please call/text (614) 996-3004 or email keybox@columbusrealtors.com. Thank you all so much for your continued patience and we will continue to assist in every way we can.
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Supra eKey system update and icon/layout change The Supra eKey system is currently undergoing an automatic update that will change the icon and layout of the application on your phone. There is no change to its operation or functionality and serves as a purely cosmetic alteration. In a few select instances, certain members may find that their phones require new authorization codes. This is rare and easily fixed by contacting Samuel Brody-Boyd, Columbus COLUMBUS REALTORS® Keybox Administrator at (614) 475-4000 ext. 282. If you cannot reach Samuel, call the Supra tech support line at (877) 699-6787. Thank you for your patience during this process!
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Supra issues 4pm: SupraWEB and KIM Voice are available As of 4:00pm Tuesday, we are still experiencing issues with the Supra system. Updates are available through:
Please check back later. Supra is expected to be back up soon.
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Resolved: Supra eKey Ongoing Issues – 8:45am Update Final Update – 8:45am – 6/24/16 – Columbus REALTORS® Member Service Center reports that Supra functions and updates are now operational. Previous message: Currently Supra is having a problem with the automatic updates for the keys. You may be able to get an update code from Kim voice at 1-888-968-4032 or on SupraWEB. However, we have received reports of extended delays and update failures using these methods. When Supra comes back online fully, these options should allow for updates. If you have any questions please contact Supra support at 800-545-9601.
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