The Auditor’s office is due to perform essential server maintenance in coordination with the County Data Center starting today, Friday, Oct. 2, at 7:30p and ending tomorrow, Saturday, Oct. 3 by 3:30a. This will impact the Auditor website functions.

What this means for Columbus REALTORS® members: Property search functions of the Auditor’s website will be unavailable during this time period. We understand it creates an inconvenience but wanted to make you and your members aware of this disruption so they can modify their needs accordingly.  The Auditor’s office stands by to answer any questions you may have regarding this notification.

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10/02/2020

Franklin County Property Searches will be unavailable 7-11p on 7/31

The Franklin County Auditor’s office is due to perform essential server maintenance in coordination with the County Data Center from 7-11p on Friday, July 31st.

This means that property search functions of the Auditor’s website will be unavailable during this time period. Please plan accordingly.

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07/30/2020

There was an unplanned service interruption for the Realist system from approximately 11:15am to approximately 1:15pm 2/24/2020.

Below is the most recent update from our vendor:

Update 2/24 1:23pm EDT:

The CoreLogic technical teams have fully restored Realist and all related services.  A complete root cause analysis will be conducted to determine the cause and prevent future occurrences.

Thank you for your patience and understanding as we worked to resolve the issue.  We sincerely apologize for any inconvenience this has caused to you and your members.

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02/24/2020

Please be aware the ColumbusRealtors.com website is scheduled for emergency maintenance and will be down starting at approximately 10pm EDT on Thursday, 7/18/19 until the early hours of Friday, 7/19/19.

If you access the MLS through the link on ColumbusRealtors.com, please plan to instead use the direct web address listed below to access the MLS during this time:

https://cr.flexmls.com

We apologize for any inconvenience.

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07/17/2019

There was a Flexmls outage beginning approximately 3:15pm on 6/4/2018.

The software vendor (FBS) announced the issue resolved approximately 5:30pm on 6/4/18 with the system being operational but reduced performance before 5:30pm.

The software vendor (FBS) and MLS staff are continuing to monitor system performance through the evening. Though performance is resolved, FBS will continue to investigate the underlying cause(s) of the outage today.

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06/04/2018

Update 4:18pm 8/25/17: Franklin County auditor’s office has notified MLS they have resolved the issue. We have verified and it appears auditor links on reports are back to normal.

http://property.franklincountyauditor.com/_web/search/commonsearch.aspx?mode=owner

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08/25/2017

There appears to have been a short period of slowness or inaccessibility to the Flexmls system from approximately 6:30pm-7:00pm that affected some users but not others.

As of 7:00pm, FBS has indicated the network has appeared to stabilize. Access and speed to the Flexmls issue appears to have been fully restored.

As of 9:30pm, after MLS technical support and FBS monitoring reports and access, FBS has indicated the network issues have been resolved.

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12/14/2016

Thr vendor for Realist informed us that there were unplanned service interruptions for the Realist system.

Update 7/6 4:54pm EDT: Basic testing of the system appears the system may be stable currently. If you encounter issues, the vendor is currently monitoring service issues from yesterday and today and will resolve as they come up.

Below are the latest updates from the vendor:

Realist system performance has stabilized and technical teams continue to monitor system performance.
Thank you for your continued patience and we will provide additional information as it becomes available.

Wed 7/6/2016 6:24 PM

Realist is currently unavailable.  The technical teams are working to resolve the issues as soon as possible.  We will provide updates as they are available.
We regret the inconvenience this has caused to you and your members.

Wed 7/6/2016 2:50 PM

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07/06/2016

We just received word from the software vendor that manual (agent sent) emails sent between the time frame of approximately 7/5 4:00pm and 7/6 4:00am (or within an hour or two of that time frame) if not received by now will need resent.

The re-sending of subscription/automatic emails should not be necessary at this time. This only applies to emails manually sent by the agent.

If you or your client has not received an email by now that you manually sent during that time frame, please follow the instructions below to resend the email:

1) Log into Flexmls at http://cr.flexmls.com
2) Hover over “Contacts” and click “My Sent Emails”
3) Find the email you want to resend, then click the “Send” button to the right.
4) Choose your contact from the list (or type in their email address manually), write a subject and message, then click the button at the bottom (the name of the button will be “Email” or “Send Page”) to resend the email.

Our vendor apologizes for the inconvenience. They have stated that as a result of the unfortunate scenario that occurred, they will be working on implementing a future enhancement to allow them to automatically resend emails even that have gone past the timeout period to prevent dropped emails during long period of outage or delays. In the mean time until this feature is built, they have taken an immediate action to lengthen the timeout period in order to reduce the likelihood of dropped emails should the email provider delay occur again in the next few days.

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The Flexmls system was experiencing email delays between approximately 7/5 4-4:30pm to 7/6 4:24am. This delay issue was unexpected and not planned. The last update from the vendor was: “all email delivery has returned to normal, and the backlog of queued emails has been completely sent”.

Below are the history of updates from the software vendor regarding this issue:

As of 3:10am Central [4:10am Eastern], all email delivery has returned to normal, and the backlog of queued emails has been completely sent.
Jul 6, 4:25am EDT

Our email delivery provider continues to work on the issue, and we’re continuing to monitor the situation. We will here as soon as we have more information.

Jul 5, 9:10pm EDT

Customers are experiencing delays on email delivery for emails sent via the flexmls system. This is due to an issue with our email delivery provider. They’re working to address the issue.

Jul 5, 5:46pm EDT

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07/05/2016