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MLS TIP: 48 Hours to Submit Listing to MLS We frequently receive calls to the MLS inquiring whether an Office Exclusive Waiver form is on file for a particular property where signage is placed. Frequently there is no form on file and a warning or fine must be assessed to the agent named on the sign. MLS policy mandates that a listing must be submitted to MLS within 48 hours from the date the listing agreement is signed or an Office Exclusive Waiver form must be on file. If the 48-hour limit falls on a weekend or federal holiday, the listing or form must be submitted on the next business day. Actual MLS Policy: Warning, $100, $200, $500 Listings required in MLS but not to be displayed initially in MLS at the request of the seller shall be submitted to MLS within 48 hours from the date signed except weekends and federal holidays whereby the data is to be entered the following business day or the Office Exclusive Waiver Form found on CR’s web site at http://www.columbusrealtors.com shall be on file with the MLS.
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RESOLVED – 01/06/17 – Realist Unavailable – Includes Tax Autopop for New Listings – 4pm Friday Realist has reported issues that affect access to Realist directly as well as autopopulation of tax data in MLS. From Realist: We are currently experiencing an issue with Realist availability. Our technical teams are working to identify the root cause of this issue in order to resolve ASAP. We will provide further information as it becomes available.
UPDATE – As of 8:36PM on Friday, January 6th, Realist availability has returned to normal functionality. We will continue to monitor the situation.
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RESOLVED – 01/03/17 – Realist PDF’s Unavailable Update: 4:32PM – Realist reports: We are pleased to report that Realist print, save and email functionality has been fully restored. We thank you for your patience and understanding. We apologize for the inconvenience this has caused to you and your members. As of 2:11 PM Eastern – Realist reports: “Realist is currently experiencing an issue with PDF’s while saving, printing or emailing reports. The technical teams are working to resolve the issue as soon as possible. We will provide updates as they are available. We regret this inconvenience this causes you and your members.”
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RESOLVED: Temporary Issue with Auditor Links to Franklin County 12/21 9:45am: Franklin County has confirmed resolution of the issue on their end and MLS confirms as well. This is the auditor forward issue that began late evening on 12/20. MLS will monitor for any other minor issues and work with the Franklin County auditor if any new issues are found.
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Released 12/21/16: Flexmls Web: Relabeled Quick Launch Bar Per FBS Announcement : On December 21, the Quick Launch bar will be relabeled in Flexmls Web to make its functionality more intuitive. Instead of displaying text that says Quick Launch when not in use, the Quick Launch bar will display text that says Enter Address, City, ZIP, MLS#, or Menu Item. Please Note: The Quick Launch functionality will not change. The updated text indicates just some of the different items that the Quick Launch can search. Clicking on the Quick Launch bar allows you to access your Recent and Draft searches and by typing at least two characters into the bar, you can access the following:
You can also search for listings by typing basic search criteria such as price, status, beds, baths, city and more into the Quick Launch bar. For more information, click on the links below for a few videos provided by the vendor, FBS. Updated – Original Post on 12/12/2016
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RESOLVED – Updated 12/9/16 – Flexmls email delivery issues — att.net and sbcglobal.net Update 12/9 8:19 AM: Our vendor FBS states “After monitoring email delivery for the last day, we believe this issue to be completely resolved. Thanks for your patience, and our apologies for the inconvenience that this has caused” Update 12/8 10:12 AM: Our vendor FBS states “AT&T has processed our block removal request, and they began accepting our emails at around 6pm Central on Dec 7th. We’re currently monitoring the situation to make sure that they continue to be delivered as expected, and will resolve this issue once we are comfortable that all of the issues have completely cleared up.” Update 12/7 3:30pm: We’ve determined that there are some other domains under the AT&T’s control that are also affected. The complete list of affected domains is as follows: At this time, we’re still waiting on a response from AT&T regarding this issue, so don’t have an ETA on a resolution. We’ll update this incident when we receive more information.
Previous Updates: Following the Dec 2nd issues that delayed the sending of Flexmls email notifications, AT&T’s email systems detected the change in our mail sending pattern/schedule, and automatically blocked all emails that are coming from our servers. This affects the majority of emails that are being sent to recipients with addresses on the att.net and sbcglobal.net domains. A recommended solution would be to check if your client has a secondary email address other than att.net or sbcglobal.net. The vendor of Flexmls, FBS, detected this issue and reached out to AT&T on the morning of Dec 5th, and are awaiting a response from their postmaster team.
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RESOLVED -Updated 12/07/16 – Realist PDF’s Unavailable Update at 9:37AM 12/07/16: Realist states “The technical teams completed the work on the load balancer overnight. Testing and monitoring indicates Realist print, save and email functionality has been fully restored and the performance issues have been resolved. We will continue to monitor and will alert you if anything changes. We thank you for your patience and understanding as we worked toward resolution. We sincerely regret this inconvenience this has caused to you and your members.” Update at 5:07PM 12/06/16: The technical teams have restored Realist PDF generation function, however there remains an issue with the load-balancer which is resulting in slower than usual rendering of the PDF reports and errors in some cases. The technical teams will address the load balancer concerns tonight after peak hours to resolve the lingering performance issues. Update at 1:52PM 12/06/16: Realist states “We thank you for your patience and understanding while we continue to work to restore Realist print/save/email functionality. The technical teams have identified the issue and are making great strides toward a resolution. We anticipate PDF generation to be restored in the near future, however we do not yet have an exact timeframe for restoration. We will update you as soon as we have more information to share. We sincerely regret this inconvenience this causes you and your members.” Update at 9:12AM 12/06/16: Realist states “The technical teams have been working through the night and consulting with Adobe specialists, but have not yet reached a resolution. Realist is still experiencing an issue with PDF’s while saving, printing or emailing reports. We thank you for your patience and understanding while we continue to work toward resolution. We sincerely regret this inconvenience this causes you and your members.” Update at 8:30AM 12/06/16: No change from Realist. We will update this post when we have further details. Update at 6PM 12/05/16: We regret that Realist is still experiencing an issue with PDF’s while saving, printing or emailing reports. We thank you for your patience while the technical teams continue to work to resolve the issue as soon as possible. We will provide updates as they are available. Original Post:Realist is currently experiencing an issue with PDF’s while saving, printing or emailing reports. Realist’s technical teams are working to resolve the issue as soon as possible. We will provide updates as they are available.
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New Member Lookup Interface on Add/Change Note, these changes will mostly affect Brokers/Office Administrators when entering listings. Those closing listings will see the same interface. Today, our vendor enabled a new member lookup interface for entering/closing listings. To work with the new interface: Click on the lookup box with your mouse or pointer. On the line that appears, you can start to type out the name or license number of the member you would like to add. Once they are displayed, you can select the name to have it fill in the line. As seen above, the new member lookup interface will show on the Add Listing screen. Additionally, the new member lookup box will appear when selecting members on the Edit Listing/Selling Members screen, on Status Change screens, and when Transferring listings.
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Realist Downtime: System Maintenance Saturday December 3 – 11pm CoreLogic will be performing system maintenance tomorrow evening, Saturday, December 3, 2016 beginning at 11:00 PM through 4:00 AM the following morning. Realist may be intermittently unavailable during this maintenance period.
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RESOLVED – Updated 12/05/16 : Flexmls Email Delivery Delayed 12/05/16 – Update: As stated by FBS, the email capacity was restored by 5PM Friday evening. Throughout the weekend, they were monitoring the system and did not see any failure. The vendor will be continuing to monitor the situation, but all items have been caught up. At approximately 11:40pm (Central) on Thursday, December 1st Flexmls has experienced slowdowns with the storage system used to provide the My Sent Emails feature. Those slowdowns were impacting other services so we took the collection offline. This caused some issues with prospecting overnight and those were addressed this morning. Emails sent in the overnight hours are delayed but have been going out. They are expected to be caught up around 5pm today. Flexmls is also working to restore data for My Sent Emails in a way that doesn’t reintroduce performance issues. In the meantime, you’ll likely notice less data than you are used to when accessing this feature. This post will be updated with any updates as they are received.
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