Marketlinx has resolved the issue with Tempo/Fusion email being “black-holed” or “blacklisted”.  Listing and prospect email should now be delivered normally.

Reminder:  Spam filters and blacklists are a fact of email communication.  Please review the article below to learn what you can do to keep MLS email servers OFF blacklists.

“Please Help Email Get Through” (Note that while this article references AOL specifically, the same principles apply to all email providers.)

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08/16/2013

Technical Support has received several reports of blocked or undelivered email from Tempo/Fusion.  This means that email sent to your client may not be delivered.   There is currently a problem with MLS (Marketlinx) servers appearing on black lists.  Agents may recieve a “bounce-back” email that serves as a failure notice.  However, the email may also “disappear” into an internet “black hole” without notice.

Our MLS vendor, Marketlinx, is working to resolve the matter and remove the affected servers from the black listings as soon as possible.  Please be aware of the situation.  At this time, it is advisable that you check with your clients to ensure they are receiving listing emails (including prospect email).

You can help MLS email be delivered and keep MLS servers off black lists.  Read the article on the MLS Welcome screen entitled “Please Help Email Get Through” (Note that while this article reference AOL specifically, the same principles apply to all email providers.)

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MLS TIP: SCHOOL DISTRICTS
We are seeing an increase in the number of violations for the school district field.  Please be aware that all school districts in Ohio are in the school drop down list.  We suggest that you use the drop down list rather than just typing in the school district name.  There are several school districts in different counties with the same or similar names and you may inadvertently select the wrong one.  Some of the most common ones we see are:

Hamilton CSD 903 Butler County vs. Hamilton LSD 2505 Franklin County
Highland LSD 5205 Medina County vs. Highland LSD 5902 Morrow County
Lakewood CSD 1817 Cuyahoga County vs. Lakewood LSD 4504 Licking County
Northridge LSD 4509 Licking County vs. Northridge LSD 5710 Montgomery County

Another example is that “Plain LSD 7615 Stark County” is frequently being selected instead of the “New Albany Plain LSD 2508 Franklin County.”  

Please remember to always review your listing before it is submitted to the MLS to avoid these type of unintentional violations.  If listing input is completed by an office admin or secretary, listings should be reviewed by the listing agent soon after they are entered.  All MLS warnings, fees and fines are the responsibility of the listing agent, regardless who input the listing.

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08/13/2013

Please be aware that the Columbus REALTORS website is currently experiencing issues and “server application” errors.  This appears to be affecting only the association website.  The MLS sites for Fusion, Tempo, and Realist do not appear to be directly affected.

If you normally access MLS from the link on Columbusrealtors.com, please use the addresses below until the association website has been resolved.

Tempo:  http://cbrmls.columbusrealtors.com

Fusion:  http://cbrmls.fusionmls.com

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08/11/2013

Kurio has just added the ability to search by map using “lasso” searches.  Lasso search is similar to the polygon map shapes available in Tempo/Fusion.  Lasso searches are also used on mobile apps and websites like Realtor.com.

You will see a “Map Search NEW” item at the top of the list.  Kurio may ask to “use your location”.  This is necessary for map search.  Allow location services.  You will see a red “lasso” button at the top.  Use your mouse or fingertip on mobile to literally draw the shape on the screen.

PLEASE NOTE:  There may be performance issues on older phones.  The oldest supported phone is iPhone 4S.  Older iPhones and Android devices may experience slowness when using lasso map shape search features.

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07/19/2013

Please be aware that the MLS will be offline and unavailable Monday morning, July 15th from 5:00-8:30am.

This is planned downtime to install the latest version of the Fusion/Tempo software.

SCHEDULE:
Monday, July 15, 5:00-8:30am – Tempo/Fusion MLS offline and unavailable

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07/11/2013

For the Land/Farm Category Only:

There were duplicated entries found in the LND category in the Miscellaneous field and the Lot Characteristics field.

Miscellaneous field: (Following 4 selections were REMOVED from Miscellaneous field)

Lake/Pond (removed and mapped to Lot Char POND)
Split Option Available (removed and mapped to Lot Char SPLIT OPTION AVAILABLE)
Stream (removed and mapped to Lot Char STREAM ON LOT)
Trees (removed and mapped to Lot Char WOODED)

Lot Characteristics field:  (All listings with the above items selected in Misc should automatically have the following selected now)

Pond
Split Option Available
Stream on Lot
Wooded

IMPORTANT NOTE: Please be aware that saved searches may need the new selections manually adjusted.  Staff has tested the searches appear to have correctly transferred the selections from Misc to the Lot Char selections.  Please verify the correct selections for your client in LND category if you were previously using the Miscellaneous field.  Any listings that had these selections in Misc should also be verified that they are now selected in Lot Char field.

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07/10/2013

Realist is currently experiencing problems that cause severe slowness and at times can be completely unreachable.  This primarily affects Realist 2, not old Realist.

This Realist issue does NOT seem to affect auto-population of tax data.

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06/04/2013

A recent Realist assessor (monthly) update for Franklin county created a large number of duplicated property records.  This seems to affect only Franklin county.

Symptoms include:

1) The duplicated listings will be visible on the Realist grid (list of matches properties).  This has also affected the display of the Realist detail report (green dollar sign icon) within the MLS.

2) When attempting to display a Realist property detail report that has been duplicated, the user will get an error message on a plain white page that says “An application error has occurred.”

3)Attempting to export Franklin Co. listing to a spreadsheet in Realist may result in a very low number of actual property records appearing in the CSV spreadsheet that is generated.  For example, if 300 properties are selected, only 5 may appear in the created spreadsheet after the export.  This is caused by the damaged/duplicated records causing the export to fail midway through the process.

4) Realist auto-population of tax data may have problems for the listings that have been duplicated.  When autopopping the tax data for a new listing, you may notice for some Franklin co. listings that 2 records appear for the address.  You can sometimes determined the damaged/duplicated entry by the blank or clearly inaccurate information in the auto-pop entry for the damaged entry ($22 for taxes vs. $2481 in the undamaged record).  Select the clean version that is correctly displaying the data from Realist for that property when auto-popping from Realist in Franklin Co.

We will update this story when a resolution or ETA for correction is announced by the vendor.

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05/23/2013

MarketLinx received a report that starting on May 16^th AOL was blocking some of our IP addresses, due to a spike in unfavorable e-mail statistics.  Based on the latest information blocked email message are now being processed.

From time to time, Internet service providers such as AOL put MarketLinx on their bulk senders black list, temporarily preventing system-generated e-mail from reaching AOL recipients.  To help keep MarketLinx systems off these black lists, it is very important that users do not “Mark as Spam” or “Mark as Junk” any e-mail messages that they no longer want to receive, such as prospect email they’ve copied to themselves or any notifications regarding undeliverable mail.  To prevent system-generated messages from being received in an Inbox, the messages should be deleted and never marked as spam or junk.

You can read the story at the bottom of the welcome screen regarding the ongoing effort to keep Tempo/Fusion email from being blocked

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05/17/2013