On Sunday, April 23nd, Realist will be conducting an annual network fail over/redundancy test.  The activity will start at 2:00 am and will take approximately 6 hours to complete. Realist may be intermittently unavailable during this maintenance period.

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04/20/2017

As many may have heard over the last few months, Microsoft has ended support for PC systems running Windows Vista on April 11, 2017. As such, Windows Vista will no longer receive software updates including security updates that protect your PC from harmful viruses, spyware, and other malicious software, which can steal your personal information.

Not surprising, all major web browsers are no longer supporting Windows Vista either.

As our MLS Software vendor, FBS, can only support Flexmls on up-to-date browsers, this means you won’t be able to get technical support from MLS Tech staff or FBS if you’re running on Microsoft Vista.

If you are running Windows Vista, your computer (including MLS) will work the same as it did before for a while. But, as the major software providers for your system dropped support for their products, your continued usage of the computer system will be at your own risk.

As MLS access is likely an essential part of your daily business practice, it is strongly suggested you begin the process of looking to upgrade your computer system or to look at purchasing another system. If you have any questions about upgrades or new computer systems, the MLS Technical Support can give general advice. We are available Mon-Fri 8:30a-5:00p by phone at 614-475-4000 or by email at techsupport@columbusrealtors.com

For Flex Desktop access:

• Supported Versions of Windows: 7, 8.1, 10
• Mac OS versions supported, 10.10, 10.11, 10.12
• iPads running iOS 9 or higher (10 preferred) through Safari

For Flex Mobile:

• iPhones running iOS 9 or higher (10 preferred)
• Android Devices running Android OS 4.4 or higher

Resources:
Why did Microsoft discontinue support for Vista?
How to find out which operating system you’re using.

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04/17/2017

Flexmls Full Class Training Videos are Available Online

The Flexmls 1 and Flexmls 2 Class videos contain the same material covered in the full 6 hours of hands-on MLS classes.  It will closely mirror the class instruction offered in house.  All videos labeled “Specific to Columbus” are recorded on the Columbus MLS.  They will use the same fields and screens you will see when logged into the MLS, not fields and screens from Tulsa, Fargo, or Florida.

You can watch these MLS training videos from the comfort of your home.  Single videos on multiple Add/Edit features, Hotsheet Basics, Saved Searches, CMAs, Contact Management are also available.  Whether you want to get up to speed on everything Flexmls has to offer, or just want a refresher on one topic, we have you covered.

Please note: While the full class videos cover the same material in the Flexmls 1 & 2 classes, the video classes DO NOT QUALIFY for CE credit.  They are informational only.

Here’s how to find the Training Videos:

1.    Log in to MLS

2.    Click on ‘Training Videos’ as shown here:

3.    Flexmls 1 and Flexmls 2 full class videos as well as many other videos can be viewed from this page as seen in the image below.

___________________________

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04/12/2017

A system update for Realist is scheduled to be installed early morning on Tuesday April 4th.  Realist may be unavailable for several hours between 1:00 AM and 5:00 AM during the installation process.

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04/03/2017

CoreLogic will be performing system maintenance the early morning of Sunday, April 2, 2017 beginning at 1:00 AM through 4:00 AM the Sunday morning. Realist may be intermittently unavailable during this maintenance period.

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03/30/2017

FBS reports that the issue causing slowness and errors on Flexmls has been resolved.  If you are experiencing issues, you may need to clear your cache.

Original report:
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
FBS has reported that Flex is experiencing some slowness and errors.  This is being researched by FBS.  We will update this headline when this issue is resolved.

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03/24/2017

3/38/17 Note – Website appears to be up. We did not receive a follow-up message from the Recorder’s office.

We’ve just received a notice from the Franklin County Recorder that their online website is unavailable and they wish to pass along to the membership/public this information:

“Our main website is down at the moment due to internal Data Center issues, however our search page is still available for your membership to do document searches (via this link)? https://countyfusion5.propertyinfo.com/countyweb/login.do?countyname=Franklin   We are not certain when the main webpage will be fully functioning but until then this link should give them the access they need.”

The Franklin County Recorder is available by phone at 614-525-3930.

Note from MLS Staff: This outage does not affect Flexmls, Realist, RPR or Data Co-Op in any way.

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03/23/2017

12:22PM: From Realist:

Realist service has been restored.  The CoreLogic technical teams continue to monitor and will investigate root cause of the event. We thank you for your patience, and we sincerely apologize for the inconvenience this has caused you and your members.

11:21AM: Unfortunately, no change in status. Issue looks to be in place for ALL MLS’s that utilize Realist. This message just received this directly from Realist:

Realist is currently unavailable.  The technical teams are working to restore Realist service as soon as possible.  We will provide updates as they are available. We regret the inconvenience this causes you and your members.

Thank you,

Realist Support Team

11:10AM: At this time, we are seeing that the Realist system is unavailable. Attempts to load the Realist system will stall and then present a blank, white screen.For those attempting to Load Tax Record data on new listing entry, you will get errors. To proceed with listing entry, please do not try to utilize the Load Tax Record option.

Issue has been confirmed on multiple computers/browsers and internet connections. There is no action to take on your system that will allow the site to come up as it looks to be on Realist’s end.

We have reached out to Realist but have yet to receive an ETA for resolve. We will update this post with details as they are available.

10:45AM: We at Columbus REALTORS® began to see issues with Realist, we have not had any member reports of the issue as of yet.

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03/14/2017

This is for Apple Laptops/Desktops running Mac OS 10.10 (Yosemite) , 10.11 (El Capitan), 10.12 (Sierra) that have updated to Safari 10. At this time, these settings are not needed for iPads.

With recent updates to Apple’s Safari 10 browser, Apple has changed the way that Safari runs Adobe Flash Content. The default is actually for all flash content to be disabled. If you are running Safari and want to use the Realist System, you must enable Adobe Flash. If you do not, you’ll see the following message when trying to access Realist:

Below, you’ll find some instructions on adding this exception to Chrome’s settings. If you need assistance, please contact technical support at 614-475-4000 Mon-Fri 8:30a-5:00p or by email at techsupport@columbusrealtors.com

To enable Adobe Flash within Safari 10.

1. Open Safari
2. Find the Safari menu item along the Apple bar along the top and. Click this and then select PREFERENCES.
3. Click on the SECURITY option along the top.
   1. Make sure the option for Allow Plus-ins is checked. Next, click Plug-in Settings.
      1. On the left side of the screen, make sure Adobe Flash Player is checked. If not check this box.
      2. Along the bottom right, select one of the options below:
         1. Ask to ASK for each site that requires Adobe Flash content (We recommend this option). If you select this option, any site, including Realist, that uses flash will show you a “Click to use Flash” button before the page loads. You are then prompted to TRUST the page. For Realist, it is OK to trust and you will not be prompted for this again.
         2. ON to allow ALL flash content on ALL websites. Please note, this is not APPLE’s default and we do not recommend this setting.
      3. You can then close the Preferences windows.
      4. Flash content for REALIST should now load. If it does not, you may want to close out of Safari fully by going to the Safari menu option on the Apple bar and select Quit Safari.

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03/14/2017

This change affects both Mac & PC. With the release of Google’s new version of Chrome, 57, Google has changed the way that Adobe Flash processes within the browser. For those that use the Realist system within Chrome, you’ll need to make some adjustments to your browser to continue to let Realist run. If you do not make this change, you’ll receive the following error when trying to utilize Realist:

Below, you’ll find some instructions on adding this exception to Chrome’s settings. If you need assistance, please contact technical support at 614-475-4000 Mon-Fri 8:30a-5:00p or by email at techsupport@columbusrealtors.com

To add Realist as an Adobe Flash Exception.

1. Open Google Chrome
2. Click on the Menu icon in the upper right of the Chrome window (will look like 3 dots) and select Settings
3. Once settings is open, scroll to the bottom of the screen and click on Show Advanced Settings..
4. Look for an now available button labeled Content Settings, click on this.
5. Scroll through the list of options until you come to the headline labeled “Flash”
   1. Recommended Default: Ask first before allowing sites to run Flash (recommended)
      1. Click on manage exceptions and type the following bolded text at the very bottom of the list:     [*.]realist.com
      2. Make sure that is set to Allow, hit enter once finished typing. The value will now appear along any others you have set.
6. Click Done to close out the exception list. Hit Done again to close out Content Settings.
   1. Notes:
      1. If you set it to Allow Sites to run Flash, this will enable Flash on ALL sites without prompts. This is NOT the default option and we recommend NOT setting this.
      2. If you elect to Block Sites from running Flash, you will NOT be able to use any Realist related content (or any other site that uses Flash). This is NOT the default option and we recommend NOT setting this.
7. You can then close out the Settings tab. You can now try to open Realist again. If it does not load, best option would be to first close and reopen Chrome.

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