CoreLogic will be performing Realist system maintenance on the early morning of Tuesday, March 15, 2016 from 1:30 am to end 2:30 am. Realist may be intermittently unavailable during this maintenance period.

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03/11/2016

For Residential and Res Rental property types only, the current Basement field will be split into three fields: Basement Yes/No, Basement Description and Foundation Type. Basement Y/N and Foundation will be required for all listings. Basement Description will be required only when Basement YES is selected, otherwise will be hidden/non-selectable. “Stone” is to be added to Foundation Type field. All existing listings will be mapped to the new fields based upon selections made in the old Basement field.

The 3 New fields and mapping will be:

Basement Yes/No: (REQUIRED entry)
a) All listings currently with “None” or “Slab” selected will be mapped to Basement NO.
b) All current listings with any of the items in previous Basement/Foundation field EXCEPT “Slab” will be mapped to Basement YES

Basement Description: (REQUIRED ONLY IF BASEMENT-YES is selected)
a) Crawl
b) Full
c) Partial
d) Walkup
e) Cellar
f) Egress Window(s)
g) Walkout

Foundation Type (REQUIRED entry):
a) Block
b) Slab
c) Poured
d) Stone (NEW item not in previous Basement/Foundation field)

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03/08/2016

CoreLogic will be performing system maintenance on the evening of Monday February 29, 2016 between 11:00 pm and 2:00 am. Realist may be intermittently unavailable during this maintenance period.

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02/26/2016

CoreLogic will be performing system maintenance on the early morning of Tuesday, February 23, 2016 between 1:00 pm and 5:00 am. Realist may be intermittently unavailable during this maintenance period.

Schedule:
1:00am – Realist unavailable
5:00am – Realist functionality restored

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02/19/2016

*Edit – 11:09* – CoreLogic experienced network issues this morning which affected CoreLogic applications including Realist.  Thank you for your patience while the CoreLogic technical teams worked on this issue.  Realist service has now been restored.

*Edit – 11:06am* – We are seeing service seems to be restored, but we have not received an official update regarding their system being back in full capacity.

MLS Technical Support has seen that Realist is completely unavailable at this time.  This outage is unexpected and not planned maintenance.  Auto-population of tax data for new listings is included in this outage.

We will update this post when Realist is restored or when more information is available.

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02/08/2016

Update:  Portal Change 2 (client’s email address to be used as username for the portal) has now been installed.  It was previously delayed from the January 25th expected installation.

Original Post:

On January 25, some important changes are coming to Flexmls Portals. These changes include simplifying and enhancing Listing Collections for favorite listings and a new login process for existing customer portals. These changes are being made in order to pave the way for a new Consumer version of Flexmls for iPhone.

Portal Change 1: New Terminology – Save and Hide
The first change is a simplification to how consumers save listings. Previously, users had three choices to flag a listing: Favorite, Like, or No Interest. In gathering feedback about this feature from consumers, we’ve found that most don’t differentiate between Favorite and Like, so we were offering unnecessary choices. To fix this, we’re reducing the options to just two: Save and Hide. Our research has shown that these two choices are easier for customers to understand and use.

Below is a screen shot showing what your contacts will see when they log in to the Portal, what you’ll see when you Work on Behalf of a Contact, and what you’ll see when you View Portal from the Contact Management page. The terminology changes will also carry over into the iPhone and Android apps as well as the mobile version of Flexmls. The Favorites collection will now be called Saved, and the No Interest Collection will be labeled Hidden by Me. Listings that you, as the agent, mark as Removed will now be in the Hidden by Agent collection. Hidden listings will not appear in the News Feed nor in contact’s portal searches. For existing portals, the Likes collection will be relocated to the Custom Collections and relabeled as Archived Likes.

Importantly, we know these changes may cause confusion for existing portal users and we apologize for any inconvenience the change causes, but we’re confident that in the long run, users will find these simplified options easier to use and understand, especially once the new iPhone apps are released.

DELAYED TEMPORARILY – Portal Change 2: Login with Email Address and User Defined Password
Currently, consumers login to the customer portal with a username and password the agent sets up for them. There are three problems with this: (1) agents are required to manage usernames and passwords; (2) consumers cannot easily control and reset their own password; and (3) usernames and passwords change per agent instead of sticking with the consumer. Allowing consumers to manage their own account and preferences when interacting with Flexmls products will allow future consumer-focused improvements, like the upcoming Flexmls consumer app for iOS.

With this update, to make the login easier to remember, the client’s email address will be used for the username. When existing users log into the portal, the system will prompt them to confirm the email address they’d like to use as their username and to set a password for that email.

As they are in control when setting their new username and password, customers will only have to remember their email address and the password they set themselves, which should make it easier to remember.

If they forget their password, they can click the Password not working? link on the portal login page. If they ask you to reset their password, access their record in Contact Management, go to the Portal tab, and click the Reset Account option at the bottom of the screen.

To invite an existing contact or a new contact to use the Portal, select the contact in Contact Management and click on their Portal tab, then click Invite to Portal.

A popup text box will open, allowing you to add additional text to the Portal invite; however, it is not required for you to add any additional text. Notice, you no longer have to set a username and password. Click Invite to send the invitation.

Your contact will receive an invitation to the portal in their email. If you added additional text when sending the invitation, it will appear immediately after the contact’s name. When they click the My Portal link, they will be able to set their email username as well as their password.

Why make these changes?
The Portal changes described below are needed in order to release a new consumer version of Flexmls for iPhone in February. Expect a full announcement detailing the consumer app in a few weeks, but until then, know that the app will allow your contacts to receive push notifications for new listings on their iPhone, manage their subscriptions and news feed, and keep track of their favorite listings.

We hope this new app allows you to engage your customers faster, easier, more completely than ever before. However, before the app is released, we must first make the following changes for Portals in Flexmls.

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02/01/2016

Two feature improvements will be released for Flexmls:

1) expiration notices for expiring listings will be sent to you daily up to one week before the expiration date on February 4.

2) the latest version of the Flexmls app has been relabeled as Flexmls Pro on January 25.

Expiring Listing Notifications Sent Daily
If you have turned on notification emails for expiring listings, these notifications will be sent to you once per day, for up to seven days before the listing expires. If you set the expiration notification to send more than a week before listings expire, it will send once on the requested date, then once per day starting 7 days before the listing is set to expire. To access this preference, go to the Preferences menu and select General Preferences.

Then, under Expiring Listing Notifications, check the box to Send email notification of expiring listings once per day for X number of days before the expiration date. The default is to start sending notifications seven days before the expiration date, but you can set the number of days by clicking in the box and entering a new number.

Expiration notifications will be sent daily, for up to seven days before the listing expires.

If you set the number of days before expiration to 8 or more, you will receive one expiring listing notification the set number of days before listings expire. Then, 7 days before the expiration date, you will begin to recieve daily expiration notifications.

Flexmls iPhone and Android App – Renamed Flexmls Pro
The latest version of Flexmls for Android has been relabeled Flexmls Pro in the Google Play Store and on your Android devices. Beginning January 25, the Apple App Store will also display the app as Flexmls Pro. This change will differentiate it from the upcoming consumer version of the Flexmls app. Expect a full announcement detailing the consumer app in a few weeks, but until then, know that the app will allow your contacts to receive push notifications for new listings on their iPhone, manage their subscriptions and news feed, and keep track of their favorite listings.

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01/29/2016

Today, Microsoft has officially cut the support for their Internet Explorer 10 software. This follows the existing end of support in previous years for Internet Explorer versions 8 and 9. Please be aware that if you are using Windows 7, you must upgrade to Internet Explorer 11 if you wish to continue to use the Internet Explorer as your browser of choice for the MLS system.

Users of Google Chrome or Firefox are not affected directly by this change, but, please be aware that unpatched versions of Windows 8 are also no longer supported. To continue to use the Windows 8 series of the OS, you must upgrade to their Windows 8.1 release. This is a free, easy upgrade that will also upgrade your version of Internet Explorer to 11. Information on upgrading to Windows 8.1 can be found here

Users of Windows 7 and the 8 series can also consider upgrading to Windows 10. Information of upgrading to Windows 10 can be found here

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01/12/2016

1/9/16 8:23PM EST: We just received word from the software vendor (FBS) that the issues with automatic email/subscriptions should now be resolved. All prior emails were caught up as of 4:30pm EST and FBS monitored for a few hours afterwards, and then announced the issues to be resolved. We apologize for any inconvenience due to the automatic email delays.

1/9/16 9:12AM EST: We have just received word from the software vendor (FBS) that ASAP emails are sending since 6am this morning. Daily emails will begin sending after that.  Links within emails may begin functioning throughout the day. If your client is having trouble clicking on a link in an email, please let them know to check the email periodically today.

Email link functioning and prior email notices that are in queue to send since yesterday may take up to 6-10 hours to fully catch up. For some clients this problem is now resolved, for others they are partially resolved. The ETA for full resolution is 6-10 hours reports our software vendor.

Our software vendor FBS apologizes for the inconvenience. If there are any new information, we will update this news post.

1/8/16 9:19PM EST: We have just received word from the software vendor (FBS) that there have been some unexpected issues encountered with the fixing processes. This outage is system-wide and affects other MLS’s across the country.

The current ETA is Saturday afternoon (1/9/16) for restoration of automatic emails.

There is no action required by you, the agent. The system will “catch up” and send the automatic emails that the client missed once the emails start going again.

If you need to update a client quickly on any new, back on market, or price changed listings since Friday morning at 10am, you may send a manual email as this is fully functional (instructions below). We apologize for the inconvenience. We will post another update to this news item once more information is known or else the issue has been resolved.

—————————————————————————
How to send a manual email from a saved search for recent activity
—————————————————————————

1) Hover over the “Contacts” tab and click “Contact Management” (if your menu is on the left, you may see Contact Management and can click right on it)

2) Click the client you’d like to run a recent listing search for

3) Click the “Searches/Subscriptions” tab appx. in the middle of the page

4) Click the search you’d like

5) Click the “View New in the Last 24 Hours” option

6) Check mark the listings you’d like to send to update your client. If you’d like to email all of them, you don’t need to checkmark anything, just go to the next step.

7) From here use the email button in the general upper right corner of the screen, and follow the prompts as you normally would to send a manual email. We would recommend the “interactive” option if the system asks, and make sure to select/highlight your client’s email address(es) and give it a subject and message before hitting the “Email” button.

8) Click “Return to Contact Management” in the upper left corner to go back to your contact. From here you can do this for another search for your same contact (repeat steps 4-7), or else go to a different contact and run through steps 2-7 for another contact’s search(es).

1/8/16 4:35pm EST: The software vendor (FBS) has just notified us that the fix processes are about half way done processing, and their current ETA for emails to begin sending again is this evening in the next hours. This may get pushed into later this evening barring any unforeseen issues with the fix processes. There is no action required by you, the agent. The system will “catch up” and send the automatic emails that the client missed once the emails start going again. Until the issue is fixed, if you need to update a client on anything since this morning and cannot wait, you may send a manual email. We apologize for the inconvenience. We will post another update to this news item once more information is known or else the issue has been resolved.

1/8/16 12:46pm EST: Our software vendor (FBS) has just informed us that they have found a problem with the prospecting/automatic emails/subscriptions and has temporarily stopped emails to fix this issue. We will update this news posting with further details, including once FBS has brought the subscription emails and newsfeeds back online. Below are further details:

“At approximately 9:15 Central [10:15am Eastern] on the morning of January 8, routine database maintenance resulted in temporary data loss that impacts prospecting emails and the links in those emails. The underlying issue has been corrected and safeguards have been added to prevent this from happening again.

Because this data loss impacts the accuracy of prospecting emails, all such emails have been suspended until the data has been restored. Any links to the News Feed may also be affected. The links may not work or have incomplete data until the restoration is complete.

When the data has been restored, all delayed prospecting email content will be sent. The restoration is currently underway and will be completed later today. No data will be lost in this process.

If you want to manually send new listings to your clients while this restoration is underway, that can be done by viewing new listings through the Searches/Subscriptions tab in Contact Management and manually emailing the results to your contacts.

We apologize for this critical system failure and the difficulty that it is causing. Once again, the procedures that led to this event have been corrected to prevent future occurrences. “

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01/08/2016

Realist has reported they have resolved their issue and their site is back up. We are seeing service appears normal.

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01/05/2016