A recent industry-wide standardization of data fields (RESO) required a new format for several fields in the MLS.  Buyer Broker Tenant Rep (BBTR),Sub Agency (SA) and Listing Agreement Type were modified.

The new format for BBTR and SA is simply 3 fields for each.  Previously, BB/TR Amount and SA Amount were entered as “$3000” or “3%”. There will now be a discreet field for each.  The Listing Agreement Type field was split into 2 fields.  See details of the new fields formats below.

New Format for Buyer Broker/Tenant Rep and Sub Agency Fields:

Buy Brkr/Tenant Rep (Yes/No) – Yes will require entry of fields below.
BB/TR Amount (numeric only field with 2 decimal places)BB/TR Type ($/%)
BB/TR Type ($/%)

Sub Agency (Yes/No) – Yes will require entry of fields below.
SA Amount (numeric only field with 2 decimal places)
SA Type ($/%)

New Format for Listing Agreement Type field (New field added):

Listing Agreement Type (ERS and EA) – Required entry.
Listing Service (Limited Services and MLS Entry Only) – Optional entry.

The data for existing listings should have converted automatically to the new fields.  It is recommended that you review these fields to make sure the automated processes correctly transferred the selections in these very important fields.

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11/17/2015

Changes made overnight to several fields in the MLS caused some difficulty with listing entry this morning. Most of those issues have now been resolved.  Add/Edit should now function as expected.  If you delayed entry of any listing, please enter that listing or listing change at this time.

A recent industry-wide change (RESO) required a new format for several fields in the MLS.  Buyer Broker Tenant Rep (BBTR) and Sub Agency (SA) Fields as well as Listing Agreement Type were modified.  Those new formats were implemented last night.  It appears that the old fields still active this morning.  The Listing Service field was required when it should not have been.  There was also an erroneous requirement to enter data in both fields, regardless if “yes” was selected.

For a description of the field changes that prompted these issues, please read the full article on the MLS Message Board.

The new format is simply 3 fields for each: BBTR and SA.  Previously, BB/TR Amount and SA Amount were entered as “$3000” or “3%”. There will now be a discreet field for each.  The Listing Agreement Type field was split into 2 fields.  See details of the new fields formats below.

New Format for Buyer Broker/Tenant Rep and Sub Agency Fields:

Buy Brkr/Tenant Rep (Yes/No)
BB/TR Amount (numeric only field with 2 decimal places)BB/TR Type ($/%)

Sub Agency (Yes/No)
SA Amount (numeric only field with 2 decimal places)
SA Type ($/%)

New Format for Listing Agreement Type field:

Listing Agreement Type (ERS and EA)
Listing Service (Limited Services and MLS Entry Only)

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If you are using Internet Explorer 11 to access Flexmls, it is possible you may be receiving an error message when trying to access various sections of the system. This is likely caused by your browser having Compatibility Mode turned ON for the Flexmls system. Flexmls has not ever needed Compatibility View turned on, but in some cases, your may have accidentially set your browser to work in this mode for the website. The error you receive will be:

Clearing your cache will not resolve the issue. The resolve is to remove flexmls.com from your list of Compatibility View enabled sites.

To do so, you can do the following:

1. Look for the gear icon that should be displayed on the upper right corner of Internet Explorer. Click on this icon.
2. From the menu, select compatibility view settings.
3. On the list presented under “Websites you’ve added to Compatibility View”, locate any address that contains the string of flexmls.com. Possible entries may be *.flexmls.com or cr.flexmls.com
   • 
4. Highlight the entry and click on the remove button on the right. Repeat if there are more than one instance of flexmls listed. (You do NOT need to remove other sites from this list)
5. Once all flexmls entries are removed, hit the close button.
6. Close out of all instances of Internet Explorer. Once they are all closed, you can re-open a fresh copy of the program and try again.

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11/05/2015

Beginning Monday, November 2, email frequency for Subscription emails will change slightly.  No change or action is required by the agent or client.  All current auto-email subscriptions will continue to be delivered.  The change will only affect “Weekly” subscriptions.  ASAP and Monthly subscriptions will not be affected by this change.

The “Weekly” delivery schedule will now send any matched listings once per day instead of three.  The listings will typically be sent between 4-6am each day. The days of the week can still be selected when using the “Weekly” setting.

This change restores the original delivery schedule that existed with the previous MLS vendor prior to February 2014. FBS did not have an “ASAP” option in early 2014.  Our daily (now called “Weekly” delivery was changed from one to three times per day as a temporary fix.  When ASAP delivery (every few minutes), the three times per day option was to be removed.  That is exactly what will happen on November 2, 2015.

Agents who wish to have the MLS immediately send new or changed listing should use the ASAP option.  The previous “Weekly” three times per day option is delayed 8 hours between batches.  Agents who wish to give a “once-a-day” batch delivery of all changes for the last 24 hours will now have that option with “Weekly” delivery.

Summary:

1. Auto Email will still have the same 3 options: Weekly (now once per day), ASAP (every few minutes), or Monthly.
2. Weekly delivery will now be once per day instead of three times per day.
3. There will be stragglers until November 4^th. (auto-email that were already in the process). These will continue to send three times per day until the queue is cleared.   All “weekly” subscriptions should truly be once per day by Nov. 4.

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10/30/2015

We have been aware that the Flexmls system has been down since at least 5:56 am this morning. We have heard response from our vendor, FBS, that they are aware and looking into the situation. At this time, there is no ETA of recovery. When we hear more or service is restored, we will update this message.

Update 1: Response from FBS – “Outage Identified – Routine maintenance this morning has lead to a situation where the flexmls system is unavailable to all users. We’re aware of this issue and the components involved and are working to restore service.  ”

Final Update: Response from FBS – All systems appear to be operational at this time. We continue to monitor the situation. Timestamped 8:40 am.

FBS (software vendor) Explanation below:

What happened?

In the early morning hours of Friday, October 9th, the Flexmls system became unavailable. The outage was caused by planned maintenance and lasted about 2.5 hours from approximately 5:00AM-7:30AM (Central). The database involved spans both our primary and backup data centers, so both were impacted by the outage.

What were we doing?

The work we were doing was adding an index to one of our database systems. Creation of an index can (and was today) be a long and intensive operation. After the index was created, services did not recover on their own and intervention was required. The benefit of indexes is that they help the system perform faster after they are in place.

Will this happen again?

We will be re-evaluating index creation procedures moving forward. We will also be working on an initiative to upgrade systems involved so that, when we do need to create an index, it won’t be such a long window of system unavailability. We know our users depend on our system to be available when they need it and we failed to deliver on that this morning.

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10/09/2015

As of September 29, 2015, there have been some BIG changes in how automatic emails work in the MLS. These changes are part of FBS’s (the software vendor for the MLS) first response to reduce the growing number of emails blocked by spam filters and to ensure that notifications of new listings reach their intended recipients. Here are the highlights of the changes:

• New Terminology
  • The term Automatic Emails has been replaced by Subscriptions. The functionality is the same but the verbiage for these “automatically sent listing emails” will now be “Subscriptions”.

• Mandatory Client Opt-In
  • Clients must opt-in (agree to receive) for automatic listing emails to begin.
  • An opt-in confirmation e-mail will be sent to the recipient before listings are sent. 
  • The button in the opt-in confirmation email must be clicked by the client to confirm that they agree to receive subscription emails.

• Expiration Rule Changes
  • Email notifications will continue indefinitely if the client is actively clicking on links within the emails being sent to them (just as in the past). This applies to subscriptions setup before and after September 29, 2015.
  • The opt-in status will expire after 90 days only if the recipient does not click any listing links in the listing update emails.
  • If the client does not click links within emails or the subscription does not send any emails within 90 days:
    • After a subscription expires, the agent may send another one-time opt-in email to the client through the Contact Manager, clicking the client’s name, then clicking “Send opt-in request” next to the email address that needs the request sent. If the client clicks on the link to agree to opt back into subscriptions, the client’s subscriptions will be good for another 90 days. There is no longer an agent option to extend the subscription before it expires. In other words, the client must agree to receive subscription emails.
    • To avoid the need for the agent to send an opt-in request to the client, the client may click a listing link in the automatic emails sent to them, prior to the 90 day expiration to extend the subscription (auto-email) for an additional 90 days.

• Improved Visual Design
  • The search name now shows at the top of the body of the email, making for easier identification for the client, especially when the client receives notifications on multiple searches.
  • The email sent to your client will look better than ever.

Full details about the changes to Subscriptions (Auto-Email):

New Terminology: Subscriptions
Flexmls will no longer use the terminology Automatic E-mail. Instead, automatic notifications of new listings will be known as Subscriptions. Just as before with automatic emails, subscriptions will appear in the contact’s News Feed. Also, just as before, you can create a subscription at the same time you save a search to a contact. Adding the subscription follows the same process as adding an automatic email.

Confirming New Subscriptions
When you create a subscription for an email address that has never received an auto email or subscription before, the first time there is a listing that matches the search criteria the email address will receive an email asking the contact to click a link to Confirm Email Address. Clicking the link will take them to a landing page where they can confirm that they would like to receive listing updates via email. The recipient will not receive email notifications of new listings for their subscription unless they click to confirm their email address.

On the Confirm Email Delivery landing page, they will click Confirm and View Listings. After clicking, they will be taken to their News Feed where they will see all of the listings that were added between the time they received the confirmation email and the time they clicked to confirm their subscription.

If your contact does not click to subscribe, you can send an additional reminder asking them to click to subscribe. To do this, go to the Contact Management screen under the Contacts menu, select the contact, and click Send opt-in request.
Note: You can only send the reminder once, so it would be appropriate to contact the user personally before resending the Confirm Subscription invitation.

Existing Contacts and Confirming Subscriptions
Your contacts in Flexmls who already receive automatic emails will continue receiving notifications–there will be no break in continuity for them. There will be a notice at the top of the listing notification email alerting them that by clicking to view the listings, they are opting in to the listing subscription service. If they do not click to view the notification emails within 90 days, they will fall into the Expiration category detailed below.

When do Subscriptions Expire?
Subscription notifications will not expire unless the recipient goes 90 days without clicking on an email notification for the subscription. After 90 days of non-use, email notifications for the subscription will expire. The particular email address associated with a subscription can expire independently of the subscription itself. For example, if the recipient does not click on the subscription link sent via email, but is otherwise active in the portal, then that email address will expire after 90 days of non-use. The email address will be considered lapsed and shown as Inactive on the Contact Management screen. No more listing updates will be sent to that inactive email address. However, since the user is active in their portal, they will still get listing updates to that subscription whenever they login to the portal.

If a recipient never clicks on a subscription link via email and never signs into the Portal, the email notifications and the subscription will expire after 90 days. The email address will show as Inactive on the Contact Management screen and and no updates will be added to the News Feed.

Note: Because your contacts opt-in to receiving subscriptions, you will no longer be able to extend the notification emails by 90 days. When you go to the Contacts menu and select Subscriptions (the option formerly known as Automatic E-mails), there will be no option on the Subscriptions screen to extend the email notifications; if the contact has not clicked on any email notifications for 90 days, they will no longer receive listing updates at that email address.

Subscription Emails: A New Look
Although subscription email notifications sent to your contacts will function the same as automatic emails currently do, the emails will have a new, updated look. The name of the search will appear at the top of the email, functioning as a title. Additionally, the notification email will have a standardized business card attached containing your contact information, it will no longer use the business card selected in your portal preferences. This will ensure a clean, easy to read look whether your contact is viewing the email on a computer or mobile device.

Subscriptions at a Glance
As noted above, you can go to the Subscriptions page under the Contacts menu to view all of your Subscriptions.

In addition, the first tab of the Contact Management screen also shows each email address associated with the contact and a summary of subscription notifications for that address. A bell next to the email address indicates that it is set to receive subscription notifications. The ‘Last Subscription E-mail Activity’ column indicates the last time the contact clicked to view their subscription. The ‘Status’ column shows whether that email address has been Opted-in (i.e. Confirmed), Opted-out, or is Inactive due to lack of use. Finally, the ‘Action’ column allows you to manually send an opt-in request. Remember, you can only click to manually send the opt-in request once, so it is best to contact the user personally before re-sending the opt-in request.

This article was originally posted September 17, 2015 @ 12:54:17.

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09/17/2015

CoreLogic will be performing system patching and reboots on systems which with Realist interacts this Saturday, September 12, 2015 beginning at 11:00 PM through 7:00 AM Sunday morning. Realist will be available, however users may experience issues while printing, saving or emailing reports during portions this maintenance window.

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09/11/2015

CoreLogic will be performing system maintenance on Realist Saturday, September 5, 2015.  The maintenance will begin at 11:00 PM  and continue through approximately 11:00 AM Sunday morning.  Realist will be unavailable during portions of this maintenance period.

– Originally Posted on 08/27/15

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09/04/2015

We have received reports that members could be seeing suspicious emails that appear to originate from Centralized Showing. As always, please take caution with any email that you do not recognize or the email is asking for information that you do not feel safe in providing.

If you have specific questions regarding these Centralized Showing Service emails, please contact Centralized Showing Service at (913) 754-3080, or by email kchelpdesk@showings.com

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09/03/2015

CoreLogic will be performing system maintenance this weekend, Sunday August 9, 2015, beginning at 2:00am.  It is estimated the maintenance will take approximately 7 hours to complete. During this time Realist users may experience network connectivity interruptions.

Schedule for Sunday:
2am:  sporadic connection interruptions and inaccessibility
9am:  full functionality restored

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08/07/2015