NOTE:  This affects Fusion users only.  Tempo reports were not affected by this issue.

Please be aware that there was a display error on Fusion regarding the Buyer Broker and Sub Agency fields (compensation) recently.  During approximately November 12-21, the compensation “amount” entries on all Agent reports in Fusion (not Tempo) were rounding up to the next whole number.  That is, if a decimal value was used in Buyer Broker, Sub Agency, or Compensation (Rentals), (ie 2.5), the Agent reports in Fusion (not Tempo) would display Buyer Broker “3”, instead of the agent-entered amount of “2.5”.  In the same way, a Buyer Broker amount of “1.3” would round down to “1”.

This incorrect display was on the report itself.  For an unknown reason, the last MLS software update caused the reports to round up in these fields.  The data entered by the agent on add/edit in the compensation fields was not modified by the agent or the software update.  Only the data as displayed on the reports was affected.  This has since been corrected on the reports, but any reports printed during the period in question should be reprinted to verify accuracy.

REMINDER:  If you printed a report during the period of November 12-21, please print an updated report to verify that the correct, “not-rounded-up” compensation amount is displayed.

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11/25/2013

On Tuesday, November 19, our vendor patched both the Tempo and Fusion systems to support Microsoft’s latest release, Internet Explorer 11. With this patch, users with Windows 7, Windows 8 and the recently available Windows 8.1 can safely upgrade to this new browser version. Recently, within the last two weeks, Microsoft has began to push Internet Explorer 11 as an automatic update within the Windows Update system. As such, if you find yourself with this installed on your system, there is no need to manually download the upgrade. Users with Windows XP and Windows Vista cannot be upgraded to Internet Explorer 11. (Last version for XP is 8 and for Vista, 9)

As with any new version of Internet Explorer, users can sometimes run into issues with websites that are no longer “compatible” with the updated browser. As with the last few revisions of Internet Explorer, Microsoft has included a “Compatibility View” that can help with access to sites. Microsoft has included instructions that can allow you to add any site to this list to help with potential issues. Instructions can be found through Microsoft via the link below:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

As always, to access Tempo via Internet Explorer, there are several additional settings needed. For guides on how to make sure these settings are on your system, you can find information on the link below:

http://cbrmlsstatus.com/welcomescreen/setup-instructions-for-internet-explorer-and-cbr-tempo/?mls=1

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11/22/2013

As of late last week, Microsoft has began to push the new Internet Explorer 11 software to Windows 7 users via the automatic Windows Updates system. As with last months release for Windows 8.1 users, there are compatibility issues with this browser and the Tempo system. There are no current known issues with the Fusion system and this workaround is not required if you only access Fusion. The error one will receive when trying to go to the Tempo website is “This application was specifically designed for Internet Explorer 7.0 or greater. Your browser version is not supported. To download the latest version of Internet Explorer, visit the Internet Explorer Downloads Web site.”

With this error message, you do not need to go and download anything. There is a setting that can allow access as usual. The steps to do so are as follows:

1. On the upper right corner of the Internet Explorer window, find the icon that looks like a gear(labeled tools) and click.
2. Select Compatibility View Settings.
3. In the box labeled Add this Website type the following: columbusrealtors.com
4. Hit the Add button and then hit the Close button.
5. Close out of all Internet Explorer windows.
6. Once closed out, you can then try to connect to Tempo.

In the upcoming week, our vendor will release a patch that will allow proper function with Tempo and the new Internet Explorer 11. This patch will allow users of both Windows 7 and Windows 8.1 to access the system without needing the compatibility view workaround.

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11/13/2013

UPDATE:

Our vendor has stated that they believe the system issues have been resolved. If you are still seeing issues, please Sign Out of either Tempo/Fusion and close down your browser window. Once closed out, you may bring up a new browser window and try logging back into the system.

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The detail view in MLS is currently not functioning correctly. The full detail view (A2A Remarks) reports in Tempo or Fusion are both effected.  Either a blank page or a page with “Error Generating Page. try again later” will be displayed. This error will also prevent printing of the reports as well as print preview. The errors began appearing shortly before 10:30am this morning.

The vendor has been notified and is currently working to resolve the problem.

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10/28/2013

Recommendation: DO NOT INSTALL Windows 8.1 at this time.

Microsoft is expected to release Windows 8.1 including a new version of Internet Explorer 11 on October 17^th, 2013.  Until CoreLogic has certified that IE11 is fully compatible with its MLS systems, we recommend that Fusion and TEMPO users do not install Windows 8.1.  (Windows 8 does not support earlier, certified versions of Internet Explorer, unfortunately.)

Known issues with IE11 (vendor is working to resolve):

• In TEMPO—the latest version of IE11 causes browser not compatible message at login.
• Note that TEMPO workaround is to add columbusrealtors.com to IE 11 Tools > Compatibility View settings.
• In Fusion—the Report Manager is not compatible with the latest version of IE11.
  • Note that Fusion workaround is to add the Fusion domain (i.e. fusionmls.com) to IE 11 Tools > Compatibility View settings.

Note:  Windows 8.1 is NOT an “automatic update” for current Windows 8 users that would be applied without the user’s action.  For Windows versions prior to 8.0, users must purchase Windows 8.1 and upgrade their computer or purchase a new computer with Windows 8.1 already installed.  If they do so, the only version of Internet Explorer they will be able to use is IE11 and they will encounter the issue above until they are resolved.

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10/14/2013

Realist will have a brief outage for maintenance on Sunday morning, October 13 at approximately 2am EST.  The outage should last no more than 1 hour.

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10/11/2013

The issue with detail report display has been resolved as of 815pm Saturday night.

If you are still seeing blank reports or “Error Generating page”, you may need to empty your cache or simply refresh the page, log out and then back into the MLS.

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The detail view In MLS is currently not functioning correctly.The full detail view (A2A Remarks) reports in Tempo or Fusion are both effected.  Either a blank page or a page with “Error Generating Page. try again later” will be displayed. This error will also prevent printing of the reports as well as print preview.The errors began appearing shortly before 5pm Saturday afternoon.

The vendor has been notified and is currently working to resolve the problem.

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10/05/2013

The MLS servers will have routine scheduled reboot on the morning of October 2^nd.  The system will be unavailable to Fusion and Tempo users.    All connections for 3^rd party vendors will also be offline.  The outage will last for approximately 30 minutes starting at 1 a.m EDT.

Schedule of Downtime October 2, 2013:
1 a.m. – All MLS servers offline and unreachable
1:30 a.m. – MLS and Vendor server connections restored.

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09/30/2013

Tempo and Fusion are both experiencing slowness and periods of complete inaccessibility as of 5pm on Friday, September 13.  The vendor has been notified of the problem, but no ETA has been established for restoration of full functionality.

Please check back frequently as full functionality may be restored at any time.

UPDATE: Full service appeared to be restored at about 7:30pm Friday, September 13th.

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09/13/2013

The Tempo and Fusion image/photo servers had a problem late Thursday evening, September 12.  Images added or modified between approximately 10:00 pm ET and 9am Friday morning may need to be redone. Please check any image changes made near that time to ensure they display correctly on the MLS.  We apologize for any problems or inconvenience this may cause.

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