On Tuesday, November 19, our vendor patched both the Tempo and Fusion systems to support Microsoft’s latest release, Internet Explorer 11. With this patch, users with Windows 7, Windows 8 and the recently available Windows 8.1 can safely upgrade to this new browser version. Recently, within the last two weeks, Microsoft has began to push Internet Explorer 11 as an automatic update within the Windows Update system. As such, if you find yourself with this installed on your system, there is no need to manually download the upgrade. Users with Windows XP and Windows Vista cannot be upgraded to Internet Explorer 11. (Last version for XP is 8 and for Vista, 9)

As with any new version of Internet Explorer, users can sometimes run into issues with websites that are no longer “compatible” with the updated browser. As with the last few revisions of Internet Explorer, Microsoft has included a “Compatibility View” that can help with access to sites. Microsoft has included instructions that can allow you to add any site to this list to help with potential issues. Instructions can be found through Microsoft via the link below:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11

As always, to access Tempo via Internet Explorer, there are several additional settings needed. For guides on how to make sure these settings are on your system, you can find information on the link below:

http://cbrmlsstatus.com/welcomescreen/setup-instructions-for-internet-explorer-and-cbr-tempo/?mls=1

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11/22/2013

As of late last week, Microsoft has began to push the new Internet Explorer 11 software to Windows 7 users via the automatic Windows Updates system. As with last months release for Windows 8.1 users, there are compatibility issues with this browser and the Tempo system. There are no current known issues with the Fusion system and this workaround is not required if you only access Fusion. The error one will receive when trying to go to the Tempo website is “This application was specifically designed for Internet Explorer 7.0 or greater. Your browser version is not supported. To download the latest version of Internet Explorer, visit the Internet Explorer Downloads Web site.”

With this error message, you do not need to go and download anything. There is a setting that can allow access as usual. The steps to do so are as follows:

1. On the upper right corner of the Internet Explorer window, find the icon that looks like a gear(labeled tools) and click.
2. Select Compatibility View Settings.
3. In the box labeled Add this Website type the following: columbusrealtors.com
4. Hit the Add button and then hit the Close button.
5. Close out of all Internet Explorer windows.
6. Once closed out, you can then try to connect to Tempo.

In the upcoming week, our vendor will release a patch that will allow proper function with Tempo and the new Internet Explorer 11. This patch will allow users of both Windows 7 and Windows 8.1 to access the system without needing the compatibility view workaround.

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11/13/2013

UPDATE:

Our vendor has stated that they believe the system issues have been resolved. If you are still seeing issues, please Sign Out of either Tempo/Fusion and close down your browser window. Once closed out, you may bring up a new browser window and try logging back into the system.

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The detail view in MLS is currently not functioning correctly. The full detail view (A2A Remarks) reports in Tempo or Fusion are both effected.  Either a blank page or a page with “Error Generating Page. try again later” will be displayed. This error will also prevent printing of the reports as well as print preview. The errors began appearing shortly before 10:30am this morning.

The vendor has been notified and is currently working to resolve the problem.

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10/28/2013

Recommendation: DO NOT INSTALL Windows 8.1 at this time.

Microsoft is expected to release Windows 8.1 including a new version of Internet Explorer 11 on October 17^th, 2013.  Until CoreLogic has certified that IE11 is fully compatible with its MLS systems, we recommend that Fusion and TEMPO users do not install Windows 8.1.  (Windows 8 does not support earlier, certified versions of Internet Explorer, unfortunately.)

Known issues with IE11 (vendor is working to resolve):

• In TEMPO—the latest version of IE11 causes browser not compatible message at login.
• Note that TEMPO workaround is to add columbusrealtors.com to IE 11 Tools > Compatibility View settings.
• In Fusion—the Report Manager is not compatible with the latest version of IE11.
  • Note that Fusion workaround is to add the Fusion domain (i.e. fusionmls.com) to IE 11 Tools > Compatibility View settings.

Note:  Windows 8.1 is NOT an “automatic update” for current Windows 8 users that would be applied without the user’s action.  For Windows versions prior to 8.0, users must purchase Windows 8.1 and upgrade their computer or purchase a new computer with Windows 8.1 already installed.  If they do so, the only version of Internet Explorer they will be able to use is IE11 and they will encounter the issue above until they are resolved.

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10/14/2013

Realist will have a brief outage for maintenance on Sunday morning, October 13 at approximately 2am EST.  The outage should last no more than 1 hour.

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10/11/2013

The issue with detail report display has been resolved as of 815pm Saturday night.

If you are still seeing blank reports or “Error Generating page”, you may need to empty your cache or simply refresh the page, log out and then back into the MLS.

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The detail view In MLS is currently not functioning correctly.The full detail view (A2A Remarks) reports in Tempo or Fusion are both effected.  Either a blank page or a page with “Error Generating Page. try again later” will be displayed. This error will also prevent printing of the reports as well as print preview.The errors began appearing shortly before 5pm Saturday afternoon.

The vendor has been notified and is currently working to resolve the problem.

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10/05/2013

The MLS servers will have routine scheduled reboot on the morning of October 2^nd.  The system will be unavailable to Fusion and Tempo users.    All connections for 3^rd party vendors will also be offline.  The outage will last for approximately 30 minutes starting at 1 a.m EDT.

Schedule of Downtime October 2, 2013:
1 a.m. – All MLS servers offline and unreachable
1:30 a.m. – MLS and Vendor server connections restored.

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09/30/2013

Tempo and Fusion are both experiencing slowness and periods of complete inaccessibility as of 5pm on Friday, September 13.  The vendor has been notified of the problem, but no ETA has been established for restoration of full functionality.

Please check back frequently as full functionality may be restored at any time.

UPDATE: Full service appeared to be restored at about 7:30pm Friday, September 13th.

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09/13/2013

The Tempo and Fusion image/photo servers had a problem late Thursday evening, September 12.  Images added or modified between approximately 10:00 pm ET and 9am Friday morning may need to be redone. Please check any image changes made near that time to ensure they display correctly on the MLS.  We apologize for any problems or inconvenience this may cause.

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Realist Mobile will be avaible to all MLS members in the next day or two.  Realist Mobile is an app for iOS and Android phones only.  It will allow you to quickly and easily view Realist tax data for properties on your phone.  The properties can be located by typing in search criteria, or by simply using GPS location to see parcels near your location.

Next time you login to Realist, you will be greeted with a pop-op advertisement asking if you would like to sign up for Realist Mobile.  If you answer “no”, you will always be able to register for Realist Mobile at a later date, as there will be a link at the top right of the Realist window that says “Realist Mobile”.  REMINDER:  You must go to Realist and REGISTER prior to using Realist Mobile. (instructions at bottom)

Realist Mobile Tips:
1) You will be required to register and create a unique, Mobile-only username and password (similar to Kurio registration)
2) You will NOT be able to AUTOMATICALLY login with your MLS username and password.  Only the login and password you registered will work.  You CAN enter your MLS login credentials when you register.  Just remember, when the quarterly MLS password change occurs you must MANUALLY update your password on Realist Mobile.
3) The app is designed for phones, not tablets.  While the iPad “may” work, it may have formatting problems or behave strangely. (same for Android tablets)
4) The app must be downloaded from iTunes or Google Play stores prior to use.  The app is free.  NOTE: REGISTRATION required on the Realist homepage prior to launching the app!  Search for “Realist Mobile”.  On iTunes app store, make sure you look under “iPhone apps”, not iPad apps.  This app is NOT universal.  It is designed specifically for iPhone, not iPad.  (see #3 above).
5) Your EMAIL ADDRESS for retrieving your password will be the one you enter at time of registration.  Make sure you enter it carefully.  If you have to retrieve your password, that email address you entered will be very important.

The app is available now in the iTunes or Google app stores.  Remember to register on Realist prior to downloading and attempting to login to the app.  Your MLS username and password will NOT work for Realist Mobile unless that is what you registered.  Your email address entered at registration will be the only way to retrieve your password.  Make sure your email is correct!

To get to Realist to register:
1) login to Tempo or Fusion MLS.
2) While logged into the MLS, you then go to Public Records at the top, then click “Realist Tax Search”.
3) When Realist main window loads, you should see the registration pop-up.  If not, click Realist Mobile link at top right and register.  Then…go download the app!

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09/11/2013